| We hope you enjoy your visit. You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free. Join our community! If you're already a member please log in to your account to access all of our features: |
| [Solved] Support Tickets | |
|---|---|
| Topic Started: Oct 30 2009, 02:09 AM (95 Views) | |
| Pepsilove | Oct 30 2009, 02:09 AM Post #1 |
|
Member
|
How long does it take to get some sort of reply to a support ticket? I've never had to use one before and I'm a little nervous...The problem I addressed in it is…at risk of getting waaaay worse right now and we still haven’t gotten a response. It’s making me and the staff on my board really nervous. I’m not sure if I screwed up or it’s just taking awhile… I tried finding an answer in the FAQ/Documentation and with the Feature button but nothing popped up so I'm posting here. If this is the wrong place I'm sorry- I've never had to do this before. >.< |
 |
|
| Pete B | Oct 30 2009, 08:07 AM Post #2 |
|
We aim to answer all new tickets within 24 hours, but there are quite a lot to deal with at the moment. However, it appears your ticket was answered by me, on the 28th. Can you not view the reply? What browser are you using? Some older browsers have trouble displaying the iframe. |
|
|
|
| Pepsilove | Nov 9 2009, 01:51 AM Post #3 |
|
Member
|
No, I guess not >.< I've tried but nothing has shown up. [EDIT] I checked using a friend's computer and we were able to find it- THANK YOU  This is a very big releif and thanks for the tip about the browsers.
Edited by Pepsilove, Nov 9 2009, 01:57 AM.
|
|
|
|
| 1 user reading this topic (1 Guest and 0 Anonymous) | |
| « Previous Topic · General Support - IF · Next Topic » |
6:04 AM Nov 25
