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Server 6
Topic Started: Oct 14 2008, 11:02 PM (28,670 Views)
Brandon
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Server 6 (InvisionFree & ZetaBoards) will be offline for at most an hour tonight to have a hardware component replaced. This will improve page load times and allow for conversions on Server 6 to be completed more quickly.
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Brandon
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We regret to inform the users of boards on Server 6 that the Datacenter that was performing the hardware replacement on Server 6 used the wrong hardware which led to the hard drives on the server being erased. We are still evaluating whether the drives were completely erased. Regardless, we will be restoring board data from backups stored offsite. Our initial estimate is that we will be able to completely restore InvisionFree boards to a state about two days ago. All board data will be recovered up to that point, including file uploads and post attachments. The recovery of ZetaBoards boards will not be as recent. We will definitely be able to at least restore those boards to the point at which they converted to ZetaBoards.

While we are still waiting on the Datacenter to provide us with a replacement machine, I would like to give a preliminary timeline of what to expect...
- We should have the server software rebuilt and configured by this evening at the latest.
- InvisionFree boards should be recovered approximately 6 hours after the server is fully rebuilt.
- ZetaBoards boards will go through their conversion process from InvisionFree again.

For those of you with boards converting to ZetaBoards on other servers we will continue with those conversions, but will pause them as necessary and reasonable if it is needed to help with the setup and restore of Server 6.

We are very sorry for any inconvenience this may cause and we will do our best to get everything up and running as soon as possible. Please bear with us while we work to resolve this unfortunate event.

- The Zathyus Network team.
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Brandon
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We have already started a series of short, medium, and long term goals related to this incident.

Short Term:

  • Bring Server 6 back online so it can display a message to all users trying to visit it so they know what is going on.
  • Rebuild and setup Server 6 so it is ready to receive recovered backup board data.
  • Restore all ZetaBoards and InvisionFree boards on the server.
  • Investigate ways to recover more data for ZetaBoards boards.

Medium Term:

  • Evaluate the possibility of the drives' data being recovered despite being erased.
  • Evaluate and implement options to prevent datacenter mistakes from happening in the future. (Since we know how important your boards are to you and your members, whenever we are in full control of a situation we are able to take extra care with your boards.)
  • Improve the backup systems for ZetaBoards and InvisionFree.

Long Term:

  • Further improvements to the backup systems for ZetaBoards and InvisionFree. (Reaching our goal of full recovery of boards to within at most 1 hour for most causes of data loss and not more than 1 day for almost any remaining causes of data loss)

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Brandon
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We have confirmed the availability of the complete backup data for InvisionFree boards on server 6.
The replacement server is currently being setup so it displays a message to all users trying to visit it so they know what is going on.
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Brian
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Go Irish!

We're currently in the process of rebuilding and configuring the server. We'll provide more details as soon as they are available.

- The Zathyus Network team
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Brian
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Go Irish!

To update those of you with boards on s6. We've successfully completed the first two pieces of our short term plan. Currently we're working on restoring all ZB and IF boards to the server. We'll post another update once we have more information on the timing of that process.

Thank you for your patience.

The Zathyus Team
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Brandon
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As of 45 minutes ago, all InvisionFree boards have been restored on Server 6.
We are now prepping the server for ZetaBoards restores and will begin them shortly.
We do anticipate needing to take the server offline for a short time before we begin the ZetaBoards restore process.

For those waiting for conversions on other servers, we have been able to continue the conversions without interruption and do not anticipate any interruptions.
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Brandon
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ZetaBoards boards are being restored on Server 6 right now.
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Brandon
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Approximately 50% of the ZetaBoards boards have been recovered and the rest are in the process of being recovered.

We are still working on options to recover the last 2 days of InvisionFree boards as well as the missing data from ZetaBoards boards. To help boards plan I have the following information:
1. If any additional recovery is possible we expect that it would most likely take place in the next 1-2 weeks.
2. If additional data is recovered we will do our best to give you the option restore it back to your board despite any new posts and other changes that have been made since.
3. While each board is unique, we recommend that in general you continue posting and using your board as normal, especially as this will help get your board back to normal quite quickly either way.
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