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Jonathan
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Sep 25 2008, 07:50 PM
Post #1
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- Posts:
- 17,376
- Group:
- Global Support Team
- Member
- #99,023
- Joined:
- March 7, 2006
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- Opera 10
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Hello and Welcome to the Zetaboards General Support Forum!
This forum is here to answer all your questions about how to use your Zetaboards board. To better help you, this topic contains a list of frequently asked questions as well as known issues or bugs with the software.
Index
- General Help Rules
Helpful Links
- Search: The quickest way to resolve your problem is to use the Search feature on this board. Many times, other users have asked the same question that you have and the answer is already available. Before making a new topic, always try to use the search feature first.
- Documentation Wiki: This is the another way to quickly solve your problem. This wiki contains detailed documentation written by our staff on both Invisionfree and Zetaboards software. Topics on how to use the Admin CP, Moderation options, Themes as well as other General Use questions can be found on this wiki.
- Server Status: In order to keep Support flowing, we ask that users refrain from posting when their board's server is down. Brandon monitors the servers and knows when there is a serious problem. Some times however, the servers have a slight hiccup and will not work for a few minutes. The easiest way to check if your server is working is to check the server status page.
- Lost Board Locator: It can happen to all of us; sometimes we forget the URL to a website and need to search for it to get it back. This handly little tool lets you do exactly that. Just type in the name of your board and the Lost Board Locator will search and return a list of all of the boards on our servers with that name.
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Jonathan
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Sep 25 2008, 07:51 PM
Post #2
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- Posts:
- 17,376
- Group:
- Global Support Team
- Member
- #99,023
- Joined:
- March 7, 2006
- I'm Browsing With
- Opera 10
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General Support Rules
In order to receive quick and accurate support, we ask that all members do the following:
- Before creating a New Topic, use the Search feature: Many times other members have asked the same question you have or a staff member has answered this question in another topic. Using the search feature is often the quickest way to resolve your problem.
- Use a Descriptive Topic Title: As the forum rules above state, the quickest way to get your question answered is to be descriptive about your problem. Without a descriptive topic title, answering your topic will take longer. If you want your question answered fast, a descriptive topic title will greatly expedite the process.
- When Making a topic, provide as much detail as possible: The more information you give, the easier it is to pinpoint the problem and provide accurate support. Many times, support is delayed because we need to ask questions to pinpoint the problem. Providing a lot of information about the problem (What you were doing, What Browser you use, If you have anything in your board wrappers) is beneficial to everyone and allows you to resolve your problem faster.
- Please include a link to your board in your first post: One of the fastest ways to resolve your problem is to provide a link to your board. Many times by looking at the board itself, we can spot the problem and resolve it. You can alternatively add your forum to the ZB Board URL profile field by updating your profile.
- Please allow guests to view your board: As important as providing a board link is, it is important that we can actually see the board to diagnose the problem. Having to register or wait for approval only slows down the process and increases your wait time.
- Do not give access to your Admin CP: If a member on this forum asks for admin access, do not give them access. Do not post a link to your Admin CP in your support topic at all. Do not post the link anywhere on this board. The only time it is ok to give out Admin CP access is when a staff member asks you for access via Support Ticket.
- Do not request a Staff member answer your topic: This forum is mostly full of members who volunteer their time to help. If you want support from a staff member, please submit a Support Ticket from your board's Admin Control Panel (Admin CP -> Support Ticket).
- Do not post your support topic in multiple areas: We understand that a lot of people have important questions that need a quick answer, but by posting your question in more than one section can mean more work for our forum moderators and less time spent helping you. Please only post your topic in one area. Also, please do not submit a support ticket and then post about your problem on the forum. By doing this you're potentially wasting valuable time that could be spent helping someone else in need.
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3:26 PM Nov 22
